The Toolkit

Principals of Engagement

Working together to increase understanding of service users’ and carers’ experiences requires us to have a set of principles for engagement.  Principles are the stepping stones for effective service user and carer engagement and illuminate the core values, beliefs, and attitudes essential for meaningful engagement.

Preparation for Engagement

Accessing and recruiting users and carers to engage in education and research activities may not always be easy. This leaflet highlights good practice in addressing such issues to enable true and effective participation.

Engagement in Research

Research highlighting the benefits of user and carer involvement in education, has indicated increased empathy and improved communication skills, greater understanding of care impact, and positive attitudinal changes amongst participants.

Engagement in Teaching

Working in a face-to-face setting such as the classroom is the most usual way for service users and carers to be involved in teaching. There are many other ways that their input can make a real difference to students’ learning. Here the focus will be on suggestions for direct engagement in teaching processes.

Engagement in Assessment

Assessment is the process by which evidence of student achievement is recognised and judged. Assessment methods are varied and can be constrained by the nature of the qualification and the regulations of the awarding body.

Engagement in Recruitment and Selection

We know that service users’ and carers’ have regularly said, that they can offer a different, but “valuable” perspective on the skills, and qualities required by students’ on health and social care courses. This leaflet sets out the key areas for  consideration, and good practice guidelines in preparing service users’ and carers’ for involvement, in all the stages of the recruitment process.

Engagement in Marketing

Service users and carers who are involved in teaching and learning in HEI’s, can make a significant contribution to marketing activity. A primary benefit is that they offer an authentic voice and help build relationships with communities.

Engagement in Curriculum

Service users and carers can make a valuable contribution to informing and shaping the content of health and social care courses. This leaflet sets out guidelines on how we can work with service users and carers during curriculum development and validation events.

Engagement in Evaulation

The involvement of users and carers in higher education and research is varied across the UK. This checklist can be used to evaluate how well users and carers are embedded in higher education and can be used to measure progress over time if required.

Steps for Organisations

This leaflet outlines the steps organisations must take to ensure that service users and carers remain at the centre of decision making processes within HEI’s. Effective engagement requires the organisation to have processes which include service users and carers in the planning, implementation and evaluation of teaching, assessment and research activities.